The warranty:
Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The Digital Camera Shop warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated below from the date of invoice.
Digital Cameras, Digital SLR Cameras, Digital Video Cameras, Lenses, Flashes and Image Viewers are all covered by a 12 month warranty unless otherwise stated in their product descriptions.
What is covered:
If you camera is found to be faulty we will replace it with a brand new one.
Specific exclusions:
Consumables such as batteries and films are not covered by the warranty.
General exclusions (what's NOT covered):
- Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions
- Improper usage, storage or handling of the product
- A breach of the terms and conditions of this warranty or the contract terms
- Failure to follow our written instructions for the product, or those of the manufacturer
- Damage or defect due to wilful neglect or negligence by anyone other than us
- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
- Modification to the product and/or software, by someone other than our representatives
- Connection of other fittings, accessories, equipment or software to the product which were not approved by us
- External causes out of our control which may include accidents, fire disasters or burglaries
- Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel
- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
- Not installing any error correction that we issue for the software
Note for Waterproof Cameras, casings/bags
- Warranty does not cover the repair of an item, which is allowed to be used in the water, which is faulty due to water damage. We suggest the user to read carefully and follow all the instructions in the user manual.
- Warranty service will be honoured if the damage is not caused by human interaction. Our decision will be based on the conclusion of our repairer.
General Terms:
The warranty is valid from the date of invoice until the end of the period as stated above.
If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.
It is in your best interest to make a note of your product's item number and this should be quoted in any communication with The Digital Camera Shop.
If the product is returned to The Digital Camera Shop, once checked, we will endeavour to ship you a new camera within five (5) business days. You should retain any accessories not required for the repair.
The Digital Camera Shop warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).
In the case of the product is no longer available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
You are responsible for delivery of the faulty product to us.
You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.
The Digital Camera Shop’s only obligation under this warranty is the provision of the service as set out above.
You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
The warranty is not transferable to a third party.
