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  Home » FAQ

The Digital Camera Shop FAQ


How much do I need to pay for the freight?

Shipping is FREE!

 Do I have to pay duty or taxes?

For some countries, a tax or import duty or admin fee is required.

For Australia most items are duty and GST free - for further information admin@thedigitalcamerashop.com.au

Will I have to pay import duty?

  • For Australian customers there is no duty payable on most cameras. If you are unsure please check with us. or International Customers please check with your Customs Office for duty payable.

How long does it take to receive the item I purchased?

Usually it takes only 3-5 business days from receipt of cleared funds to all major cities, More remote areas may take a little longer. Please see our shipping page for more details.

If the item received is damaged or lost, what shall I do?

If your package is damage on arrival please immediately email us at admin@thedigitalcamerashop.com.au . Please keep all the packaging materials.

How do I make a warranty claim?

  • Make sure you follow the user guides, if the item is still faulty, please contact us.

Are accessories and memory cards applicable to warranty claims?

  • They are qualified for 7 days replacement claims, but not appilcable for warranty claims.

What if what I am looking for is not displayed on your web site?

 

 

What if I want to change the color/mount of the items after purchased?

Please send us an email after you have ordered to admin@thedigitalcamerashop.com.au

What kind of payment method can I choose?

We accept PayPal.

If you don't have a PayPal account, you can still use your credit card, through the PayPal system

We also accept payment by direct deposit

Bendigo Bank  
BSB:  633 000
Account No: 144 492 154
Account Name: The Digital Camera Shop

Please email us at admin@thedigitalcamerashop.com.au once you have deposited/transferred your payment.

Can I pay by credit card directly?

Sorry, for security reasons we only accept credit card payments through PayPal.

2012 © The Digital Camera Shop, a Jan Clelands Online store